Trust and Security

Buying online can be rather daunting at first and we realise that many people may be nervous about various trust and security issues. Indeed, many of us at Double Cream felt the same way before we made our first online purchase.

Because building trust and strong relationships with our customers is one of our key objectives at Double Cream, we have put together the following points to assure you that you get exactly what you pay for, that your details are secure and that your privacy is respected.

We have been recognised for our Trust and Security initiatives by several independent verification organisations. Some of these include:

ShopSafe Australia - an independent company dedicated to making it easier for people to find safe, secure and user-friendly shopping websites. To view our listing, please visit ShopSafe at www.shopsafe.com.au

WeTrust - a safe shopping search and directory for web sites that have secure shopping facilities. To view our listing, please visit www.wetrust.org


OUR PRODUCTS

Double Cream deals only in 100% authentic luxury brands. All of our products are brand new and come in their full original packaging complete with all authenticity information. While we are resellers rather than authorised dealers, we source all of our products from reputed luxury brand distributors. All deliveries are also fully insured against any breakage or loss.


OUR COMPANY

We are an Australian company registered with the Australian Securities and Investments Commission (ASIC).

The name of our company is RST (VIC) PTY LTD and we trade as Double Cream. Our Australian Company Number (ACN) is: 114 480 036.


PRIVACY

At Double Cream, we know that supplying us with your personal information imposes a serious responsibility on us. Respecting your private information is of utmost importance to us and Double Cream will never share any personal information with any third party except in the instances outlined in our privacy policy. Please select the link at the bottom of your screen to read our privacy policy.

If at any time you believe that Double Cream has not adhered to this Privacy Policy, please contact us via email at info@doublecream.com.au or in writing to PO Box 49, Mentone 3194, VIC, and we will promptly determine and correct the issue.

To read our privacy policy, please click here.


SECURITY

When buying online, it is important to know that your bank or credit card details are secure and cannot be seen by anyone. Double Cream uses wholly up to date and sophisticated Secure Sockets Layer (SSL) data encryption. This means that information sent between you, Double Cream and your financial institution is fully encrypted and can never be seen by anyone else. Once your transaction is complete, your credit card details are destroyed.