PRIVACY POLICY

At Double Cream, protecting your privacy and the confidentiality of your personal information is very important to us and is fundamental to the way we serve you.

Personal information means information or an opinion (including information or an opinion forming part of a database) we hold about you from which we can determine your identity. Collecting and using this personal information ensures we can deliver our services to you as efficiently as possible.

At Double Cream, we know that giving your personal information to us imposes a serious responsibility upon us and we are committed to protecting your personal information.

Our duty of confidentiality and your consent
We have a duty to keep confidential all personal information we hold about you.
Generally, our duty of confidentiality applies except where disclosure of your personal information is:

Compelled by law
For example, disclosure to various government departments and agencies such as the Australian Taxation Office, and disclosure to courts under subpoena.

In the public interest
For example, where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer's rights to confidentiality is justified.

With your consent
Your consent is important to us. Your consent may be implied or express and it may also be verbal or written.

Direct marketing and your privacy
From time to time we may use the personal information we collect from you to identify particular Double Cream products and services which we believe may be of interest and benefit to you. We may then contact you to let you know about these products and services and how they may benefit you.

If you do not wish to receive direct marketing information from Double Cream, please tell us. Please note however that your instructions to one part of our business may take a little time to flow through to the rest of Double Cream.

Access to your personal information
Double Cream will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested.

Double Cream will deal with your request to provide access to your personal information within a reasonable timeframe.

We will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.

In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information. Factors affecting your right to access include where:

• access would pose a serious threat to the life or health of any individual
• access would have an unreasonable impact on the privacy of others
• the request is frivolous or vexatious
• the information relates to a commercially sensitive decision making process
• access would be unlawful, or
• access may prejudice enforcement activities, a security function or commercial negotiations.

We reserve the right to make changes to the Double Cream Privacy Policy and this Privacy Statement from time to time or as required by law.